Gloria K.Q Agyapong is a Senior Lecturer in Marketing and Head, Department of Marketing and Supply Chain Management. She holds a PhD and MBA in Marketing; Bachelor of Management Studies; and a Professional Postgraduate Diploma in Marketing from Chartered Institute of Marketing (UK). Gloria is innovative and has the ability to coordinate both local and international projects. She has been involved in the implementation of both local and international projects including the German-African Entrepreneurship project, BET Ghana Project, and BAIN Project, which is part of the CoVE Network. Gloria is a reviewer for several international journals and published in several internationally recognized journals and conferences. Her particular areas of research interests include service quality management; social marketing, sustainability marketing and SMEs market orientation. She teaches courses in Marketing such as strategic and international marketing, marketing research and marketing communications.